In addition to the legal warranties in force, BeBikeen offers its customers a free commercial warranty. A commitment to quality that allows the Customer to benefit from enhanced protection beyond the legal framework.
BeBikeen guarantees the frame and fork of its bikes for 5 years, starting from the date of purchase. This warranty covers any manufacturing or material defect affecting the strength or structure of the frame or fork, under normal use by a child.
Aesthetic damages (scratches, paint chips, visual wear) or consequences of an accident, impact, or improper use are not covered.
The other bike components (brakes, crankset, wheels, steering, saddle, original accessories, etc.) are covered for a period of 2 years from the date of purchase. This warranty covers manufacturing defects affecting the normal operation of the bike.
Warranty implementation terms
For any request related to a legal or commercial warranty, the Customer must contact BeBikeen customer service at contact@BeBikeen.com
They must provide:
- Proof of purchase (invoice),
- A description of the observed problem,
- Explanatory photos or videos.
After evaluation, BeBikeen will proceed with:
- Repair,
- Replacement of the concerned part
- Or product exchange if necessary, at no cost to the Customer.
Warranty exclusion
BeBikeen's liability cannot be engaged in the following cases:
- Normal wear and tear (tires, inner tubes, brake pads, cables, housings...)
- Damage caused by misuse or use not in accordance with instructions.
- Deterioration due to negligence or lack of maintenance.
- Deterioration related to improper storage.
- Failure to follow assembly instructions.
- Damage caused by an impact, a fall, or an accident.
- Damage resulting from intervention by an unauthorized third party.